Terms and Conditions – Veenolex.com

Terms & Conditions | Veenolex Herbals

Effective Date: 11 November 2025
Last Updated: 11 November 2025

Welcome to Veenolex Herbals (“Company”, “we”, “our”, or “us”).
By accessing or purchasing from www.veenolex.com (the “Website”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

This website is owned and operated by Veenolex Herbals, based in Pratapgarh, Rajasthan, India.
All products sold are for personal and external use only.
By using this website, you agree that you are at least 18 years of age or accessing the site under the supervision of a legal guardian.

2. Product Information

We make every effort to ensure that the descriptions, images, and details of our products are accurate and up to date.
However, minor variations in color, packaging, or fragrance may occur due to manufacturing or screen display differences.
All Veenolex products are herbal and cosmetic, not medicinal. They are not intended to diagnose, treat, cure, or prevent any disease.

3. Order, Cancellation & Refund Policy

Orders can be cancelled within 24 hours of placing them.
Once shipped, orders cannot be canceled or refunded.
Delivered cosmetic products are non-returnable due to hygiene and safety reasons.
Approved refunds (for timely cancellations) will be processed within 5–7 working days to the original payment method.

Please read our detailed Cancellation and Refund Policy.

4. Pricing & Payment

All prices on our website are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We reserve the right to modify prices or discontinue products without prior notice.
Payments are accepted through secure gateways compliant with RBI and NPCI guidelines.

5. Shipping & Delivery

Orders are usually processed and dispatched within 2–4 business days.
Delivery timelines may vary based on location and courier availability.
Once shipped, customers will receive a tracking number via email or SMS.

6. Intellectual Property

All content on this website, including text, logos, product images, and designs, are the property of Veenolex Herbals and protected under The Copyright Act, 1957 (India) and international copyright laws.
Unauthorized reproduction, modification, or distribution is strictly prohibited.

7. Limitation of Liability

Veenolex Herbals will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Users are advised to perform a patch test before using any cosmetic product.
Discontinue use immediately if irritation or allergic reaction occurs.

8. Compliance with Indian Laws

This website and its operations comply with the following laws:

Consumer Protection Act, 2019
Information Technology Act, 2000
Drugs and Cosmetics Act, 1940 (for cosmetic product safety)
Legal Metrology (Packaged Commodities) Rules, 2011

Any dispute shall be subject to the jurisdiction of the courts in Pratapgarh, Rajasthan, India.

9. Privacy and Data Protection

Your privacy is important to us. All customer data is handled as per our Privacy Policy and is protected in accordance with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

10. Changes to These Terms

Veenolex Herbals reserves the right to modify these Terms & Conditions at any time without prior notice. Updates will be posted on this page, and the date of revision will be mentioned above.

11. Contact Information

For any queries regarding these Terms & Conditions, please contact:
📧 veenolexharbal@gmail.com
📞 9351478056 / 9799911623
📍 Pratapgarh, Rajasthan, India